Open Shared Mailbox The shared mailbox appears in Outlook for Windows automatically but you need to open it manually on the web, smartphone or macOS. Web There are two options: Pin it: Right-click on Folders and select Add shared folder or mailbox . Enter the name of the shared mailbox. Click on Add . Open it in a new tab: Click on your picture in the upper right and select Open another mailbox . Enter the name of the shared mailbox. Click on Open . Smartphone Click on your picture on the upper left Click on + in the left menu that just openend and choose Add shared mailbox Enter the shared mailbox you would like to add and click Continue (authentification is handled by your personal account) Nice! 👍 macOS File > Open > Shared Mailbox