Microsoft 365

Check Multifactor Authentication (MFA)
Open the Security info of your Microsoft account. 
 Check whether the methods are up-to-date and whether there are at least two different ways. For example, the Microsoft Authenticator, password manager Enpass, security key (e.g. YubiKey or Nitrokey), office phone and the mobile phone number. 
 
 
 
 In case you are not able to login please call +49 511 79098032 or write to werkstatt@pcspezialist-hannover.de . 
 Be aware that it may take some time until we verify your request and allow access.

Open Shared Mailbox
The shared mailbox appears in Outlook for Windows automatically but you need to open it manually on the web, smartphone or macOS. 
 Web 
 There are two options: 
 
 Pin it: 
 
 Right-click on Folders and select Add shared folder or mailbox . 
 
 Enter the name of the shared mailbox. 
 
 Click on Add . 
 
 
 Open it in a new tab: 
 
 Click on your picture in the upper right and select Open another mailbox . 
 
 Enter the name of the shared mailbox. 
 
 Click on Open . 
 
 
 
 Smartphone 
 
 Click on your picture on the upper left 
 
 Click on + in the left menu that just openend and choose Add shared mailbox 
 
 Enter the shared mailbox you would like to add and click Continue (authentification is handled by your personal account) 
 
 Nice! 👍 
 
 
 macOS 
 File > Open > Shared Mailbox

Send As/From Different Mailbox
1. Click on your personal email address and select Other email address... 
 
 2. Enter the mailbox you want to send as. 
 
 3. Now you can switch between the email addresses. 
 If you do not have the permission to send as that user/mailbox you will get an error.

Sync SharePoint Library (aka Group Folder) With Computer (File Explorer Or Finder)
It is useful to have direct access to the company's files on your computer. There are two easy ways to achieve this. 
 Option 1:  
 
 Open office.com in your browser and go to SharePoint 
 
 Select the site you want to use 
 Open Documents and click on Sync 
 
 Wait a few minutes and check if you have an icon showing an office building in your file explorer or Finder 
 
 Good to know: 
 
 The files in the  office building are for everyone in that team. 
 The files in the   cloud are only for you by default. 
 
 
 
 Option 2: 
 TBD

Outlook

Marking External E-mails
Outlook can mark emails from external sources with a note to make it easier to recognise spam and phishing threats. 
 It will look like this: 
 
 Outlook for Windows 
 
 Outlook on the Web 
 
 Android 
 
 
 
 However, please do not rely completely on this labelling. For one thing, the technology can also make mistakes and it is always possible to take over a colleague's account. 
 If you would like this labelling, please contact us.

Report Phishing and Junk
Please inform us about phishing or junk. 
 This is how it works: 
 
 Outlook for Windows 
 
 Outlook on the Web 
 
 Android 
 
 
 Important: If there is a targeted attack, please also inform us by telephone and e-mail. Targeted cases include, for example, addressing someone by their real name, referring to colleagues or special knowledge (e.g. from a post on social media, studying the homepage or an overheard conversation).

Create Contact List
Open the People tab and click on New contact list . 
 
 Now you can give a name, add email addresses and an optional description. 
 
 After clicking on Create , you may use this contact list for sending emails or inviting them to appointments. 
 A popular use case is a list with the colleagues you often work with so you can email them easily or add them to calendar invitations.

Fix Microsoft 365 Login
If you experience issues with your Microsoft 365 login like frequent requests to login again, the attached script may help. 
 
 Download the OLicenseCleanup.zip and extract it 
 Close your Microsoft 365 applications like Outlook, Teams or Office 
 Run the OLicenseCleanup.vbs VBScript file and ignore the other files
 
 
 Wait three minutes (a black terminal window may flash shortly) and restart your PC 
 
 
 
 Now you need to login again without any issues 
 Let us know if you still experience any issues so that we may troubleshoot further

SharePoint

Sharing in SharePoint
Upload the data you want to share 
 Hover over the document or folder you want to share and click on the  Share symbol 
 
 Modify the link settings by clicking on the gear symbol 
 
 Feel welcome to adjust the settings as you like 
 
 
 When sharing files or folders in SharePoint, always choose Can view by default and only use Can edit if real collaboration is required. Please always set an expiration date . This date should be as short as appropriate. You may add an additional password if you like. 
 
 
 
 You can copy or send the link now