# Receiving Encrypted E-mails From PC-SPEZIALIST Hannover - Forgotten Password

If you have received an encrypted e-mail but can no longer remember the password you have already assigned, you must reset it.

Please click on this link: [Anmelden (pcspezialist-hannover-de.cloud.nospamproxy.com)](https://pcspezialist-hannover-de.cloud.nospamproxy.com/Account/LogOn?ReturnUrl=%2fAccount%2fChangePassword)

This input mask appears

[![image.png](https://wiki.pcspezialist-hannover.de/uploads/images/gallery/2024-09/scaled-1680-/shoimage.png)](https://wiki.pcspezialist-hannover.de/uploads/images/gallery/2024-09/shoimage.png)

Click on “Have you forgotten your password?”

[![image.png](https://wiki.pcspezialist-hannover.de/uploads/images/gallery/2024-09/scaled-1680-/2gPimage.png)](https://wiki.pcspezialist-hannover.de/uploads/images/gallery/2024-09/2gPimage.png)

Enter your e-mail address and click on “Next”